The small print

Privacy policy

What personal data we collect when you call or book, why we collect it, who sees it and how long we keep it.

Last revised October 2026

1. What we collect

When you use the service we may collect:

Your name and contact details, including phone number and email address
Your vehicle registration and tyre specification
Your location or postcode, so a fitter can be sent to you
Records of communications, including calls, texts and WhatsApp messages
Emergency contact details, where you choose to give them
Payment and transaction information

2. Why we use it

To deliver mobile tyre fitting, repair and emergency call-outs
To find you quickly at the roadside or at an address
To contact you about your booking or a follow-up question
To take payment and keep accurate service records
To improve the service
To meet legal and regulatory obligations

3. Who we share it with

We never sell your personal information. We share it only in these cases:

With the fitter attending your job, who needs your location, contact number and vehicle details to do the work
With payment processors, to take payment securely
With the emergency services, if coordination is needed for your safety
When required by law or a regulator
With your explicit consent

Messages sent over WhatsApp pass through Meta's servers and are subject to WhatsApp's own privacy policy.

4. Keeping it safe

We apply appropriate technical and organisational safeguards to protect your information against unauthorised access, alteration, disclosure or destruction. Access is limited to the people who need it to do their job.

5. How long we keep it

We keep personal data only as long as needed for the purposes above, or as required by law. Service records are typically kept for up to six years, in line with UK limitation periods. You can ask for earlier deletion at any time.

6. Your rights

Under UK data protection law you have the right to:

Ask for a copy of the personal data we hold about you
Have inaccurate information corrected
Ask us to delete your data where there is no compelling reason to keep it
Object to, or restrict, how we use your data
Receive your data in a portable, machine-readable format
Complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how we have handled your data

To exercise any of these rights, contact us using the details below. We respond within 30 days.

7. Changes to this policy

We may update this policy from time to time. Material changes will be noted on this page.

Questions about this?

Call 07861 958044 or email admin@mtyrechange.co.uk.